Customer Support
Contact Us:
- Email our support team.
- Phone 302-224-2475
- We make every effort to respond to all requests as quickly as possible. When you send us an email, your request is logged by our system and a trouble ticket number is assigned. You will receive an automatic response that acknowledges your request and includes the trouble ticket number. Please be sure to use the trouble ticket number when contacting AgoraNet.
Services for Current Customers:
- Access Squirrel Mail (Web-based Mail Program)
- Manage your User Account (Change Password, Set Email Forwarding/Vacation, etc.)
- Online Support and Training
Frequently Asked Questions
What are the AgoraNet Mail Server Settings?
- Incoming server: mail.agora-net.com
- Outgoing server: mail.agora-net.com
What's the difference between IMAP and POP?
IMAP and POP are two popular Internet mail protocols (methods) which enable you to retrieve mail from an e-mail account using software on your local computer such as Netscape Messenger or Microsoft Outlook. IMAP stands for Internet Message Access Protocol; POP stands for Post Office Protocol.
The IMAP protocol allows you to read your mail while it is still on the mail server. This allows you to keep your mail in a central location accessible from any IMAP-configured computer. POP is different in that it downloads your mail to the PC, removing it entirely from the server. This is handy in that you can always read your downloaded mail on the PC, even if the network goes down. However, you won't be able to read your existing mail if you're at a different computer.
How do I setup Outlook 2007 for Email?
If this is your first time opening Outlook 2007 you will need to work through the setup wizard and use screenshots #1 - #9 to answer the wizard questions.
If you already have an email account using Outlook 2007 start with step #10
Step #1 Open up Outlook 2007

Step #2 Choose Yes

Step #3 Select Internet E-mail

Step #4 Check the Manually configure server settings or additional server types box

Step #5 Type your User Information, Set the Server Information: Select IMAP (or POP3 if you prefer to have your messages downloaded to your local computer every time it connects to the mail server). Help?Set the Incoming and Outing servers to mail.agora-net.com and enter your Logon Information (this is the username/password supplied to you by AgoraNet). Click More Settings

Step #6 Outgoing Server Tab (if you are using mail.agora-net.com as your outgoing server) Be sure to check "my outgoing server (SMTP) requires authentication and select "use same settings as my incoming server.

Step #7 Advanced Tab - Be sure "This server requires an encrypted connection (SSL) is check for both incoming (993) and outgoing server (465). Click Ok.

Step #8 Click Test Account Settings

Step #9 Click Finish

Step #10 If you already have an existing email account that you want to modify or add a New account. Select "Account Settings " from Tools Menu.

#11 To add a new account click "New" and go follow steps #2-#7 above

Or to edit an existing account select the account and click "Change". Again follow the steps outlined in #2-#7 above.

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Important last steps
1. When connecting to the mail server for the first time, you will be asked to accept a certificate that identifies the AgoraNet mail server. Select the option that allows to accept the certificate permanently. If you do not, you will be prompted to accept the certificate each time you check your e-mail.
2. Disable anti-virus software and outgoing firewall rules that may be blocking outgoing secure e-mail. Norton Anti-Virus users should de-select the option that scans outgoing e-mail. To send mail to the AgoraNet server, your local machine must be able to connect securely to the outgoing mail server.
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How do I setup Outlook 2003 for Email?
If this is your first time opening Outlook 2003 you will need to work through the setup wizard and use screenshots #1 - #8 to answer the wizard questions.
If you already have an email account using Outlook 2003 start with step #9
Step #1 Open up Outlook 2003

Step #2 Choose Yes

Step #3 Select IMAP (or POP3 if you prefer to have your messages downloaded to your local computer every time it connects to the mail server). Help?

Step #4 Set the Incoming and Outing servers to mail.agora-net.com and enter your Logon Information (this is the username/password supplied to you by AgoraNet)

Step #5 General Tab - Enter descriptive information about this account.

Step #6 Outgoing Server Tab (if you are using mail.agora-net.com as your outgoing server) Be sure to check "my outgoing server (SMTP) requires authentication and select "use same settings as my incoming server. Click Ok.

Step #7 Advanced Tab - Be sure "This server requires an encrypted connection (SSL) is check for both incoming (993) and outgoing server (465). Click Ok.

Step #8 Click Finish

Step #9 If you already have an existing email account that you want to modify Select "Accounts" from Tools Menu.

#10 Select the account and click Properties (to modify an existing account) or click Add (to create an additional account).

#11 Properties dialog box - Enter descriptive information about the account.

#12 Select the servers tab. Check "My server requires authentication".
(If you are editing an existing account make sure the incoming and outgoing servers are set to mail.agora-net.com)

#13 Select the Advanced Tab. Check "This server requires a secure connection (SSL)" under both incoming (993) and outgoing (465) mail.

#14 Hit the "OK" button. You should now be ready to read your email.
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Important last steps
1. When connecting to the mail server for the first time, you will be asked to accept a certificate that identifies the AgoraNet mail server. Select the option that allows to accept the certificate permanently. If you do not, you will be prompted to accept the certificate each time you check your e-mail.
2. Disable anti-virus software and outgoing firewall rules that may be blocking outgoing secure e-mail. Norton Anti-Virus users should de-select the option that scans outgoing e-mail. To send mail to the AgoraNet server, your local machine must be able to connect securely to the outgoing mail server.
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How do I setup Outlook 2000 for Email?
Setup e-mail using Outlook 2000
If this is your first time opening Outlook 2000 you will need to work through the setup wizard and use screenshots #1 - #5 to answer the wizard questions. Then open up Outlook and continue the configuration with steps #6.
If already have an email account using Outlook 2000 start with step #6
#1 Using the Outlook 2000 wizard Type your name next to the "Display Name".

#2 Enter you email address next to "E-mail address" i.e., jsmith@domainname.com

#3 Select POP or IMAP from the pull-down.
And set the Incoming and Outing servers to mail.agora-net.com

#4 Type in the username supplied to you next to "Account name:" Then hit the next button.

#5 Select your internet connection type. Hit Next.

#6 If you already have an existing email account using Outlook 2000 that you want to modify Select "Accounts" from Tools Menu.

#7 select the account and click Properties

#8 Properties dialog box.

#9 Select the servers tab. Check "My server requires authentication".
(If you are editing an existing account make sure the incoming and outgoing servers are set to mail.agora-net.com)

#10 Select the Advanced Tab. Check "This server requires a secure connection (SSL)" under both incoming (993) and outgoing (465) mail.

#11 Hit the "OK" button. You should now be ready to read your email.
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Important last steps
1. When connecting to the mail server for the first time, you will be asked to accept a certificate that identifies the AgoraNet mail server. Select the option that allows to accept the certificate permanently. If you do not, you will be prompted to accept the certificate each time you check your e-mail.
2. Disable anti-virus software and outgoing firewall rules that may be blocking outgoing secure e-mail. Norton Anti-Virus users should de-select the option that scans outgoing e-mail. To send mail to the AgoraNet server, your local machine must be able to connect securely to the outgoing mail server.
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How do I setup Outlook Express for Email?
If this is your first time opening Outlook Express you will need to work through the setup wizard and use screenshots #1 - #5 to help answer the wizard questions. Then open up Outlook Express and continue the configuration at step #6.
If already have an email account using Outlook Express start with step #5a
#1 Using the Outlook Express Wizard Type your name next to the "Display Name".

#2 Enter you email address next to "E-mail address" i.e., jsmith@domainname.com

#3 Select IMAP from the pull-down.
And set the Incoming and Outing servers to mail.agora-net.com

#4 Type in the username supplied to you next to "Account name:" Then hit the next button.

#5 Select your internet connection type. Hit Next.

#5a If you already have an existing email account that you want to modify Select "Accounts" from Tools Menu.

#6a Select the account and click Properties

#6 Properties Dialog box.

#7 Select the servers tab. Check "My server requires authentication".

#8 Select the Advanced Tab. Check "This server requires a secure connection (SSL)" under both incoming (993) and outgoing (465) mail.

#9 Hit the "OK" button. You should now be ready to read your email.
#10 Click Finish

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Important last steps
1. When connecting to the mail server for the first time, you will be asked to accept a certificate that identifies the AgoraNet mail server. Select the option that allows to accept the certificate permanently. If you do not, you will be prompted to accept the certificate each time you check your e-mail.
2. Disable anti-virus software and outgoing firewall rules that may be blocking outgoing secure e-mail. Norton Anti-Virus users should de-select the option that scans outgoing e-mail. To send mail to the AgoraNet server, your local machine must be able to connect securely to the outgoing mail server.
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Do I need to configure anything if I use Squirrel Mail?
The only setting that needs to be modified to use SquirrelMail is to fill in your email address. If you select Options->Personal Information, the field labeled "Email Address" simply needs to be populated:
How do I setup Thunderbird for Email?
Install and setup e-mail (using Thunderbird)
Thunderbird (by Mozilla) is a full-featured, open-source mail program that makes emailing safer, faster and easier than ever before with the industry's best implementations of features such as intelligent spam filters, a built-in spell checker, extension support, and much much more. Find out more about Thunderbird.
Download Thunderbird (opens in new window)
Save the file to disk and then open to begin installation. Follow the installation wizard using the default settings. Run Thunderbird once the installation has completed (double click the icon on your desktop). Thunderbird will run the Account Wizard to help you setup your e-mail account.
For Thunderbird
If you want to use Thunderbird (instead of another mail client like Outlook, Outlook Express, or Netscape Mail) follow these simple instructions starting with step #1. If you already have an email account using Thunderbird and simply need to modify the account start with step #11.
#1 Download Thunderbird. Save the file to disk and then open to begin installation. Follow the installation wizard using the default settings.
#2 Run Thunderbird once the installation has completed (double click the icon on your desktop).
#3 Thunderbird will run the Account Wizard to help you setup your e-mail account.
#4 Select E-Mail Account and click Next
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#5 Enter your full name and e-mail address, i.e. John Smith jsmith@domainname.com
Click Next.

#6 Select IMAP for incoming server type. Enter the names of your mail server.
Incoming Server: mail.agora-net.com | Outgoing Server: mail.agora-net.com
Click Next.
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#7 Enter the username associated with your e-mail account (the first part of your e-mail address), i.e., jsmith. Click Next.

#8 Enter a name for the e-mail account you are creating. This may be a descriptive field. The default is your e-mail address. Click Next.
#9 Verify that your settings are correct and click Finish.
#10 Thunderbird will automatically try to connect to the e-mail account thatwas just created. Since we have a few more options to configure, click cancel when prompted for your password.

#11 From the main Thunderbird window, select the Tools menu and click on Account Settings.

#12 A dialog with your current account settings will be displayed. (Here you can add a new account or edit the current one)

#13 Under your account name, select Server Settings. Make sure that the Use Secure Connection (SSL) option is checked.

#14 On the same dialog, select Outgoing Server (SMTP). Make sure the TLS option is checked and that your mail server (mail.agora-net.com) and your user name are correct. Click OK.
#15 You should now be able to check your mail on the account you just created. Click on Get Mail. from the main Thunderbird interface. A password prompt will appear. Enter your password and click OK to retrieve your e-mail.

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Important last steps
1. When connecting to the mail server for the first time, you will be asked to accept a certificate that identifies the AgoraNet mail server. Select the option that allows to accept the certificate permanently. If you do not, you will be prompted to accept the certificate each time you check your e-mail.
2. Disable anti-virus software and outgoing firewall rules that may be blocking outgoing secure e-mail. Norton Anti-Virus users should de-select the option that scans outgoing e-mail. To send mail to the AgoraNet server, your local machine must be able to connect securely to the outgoing mail server.
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Where can I register a domain name?
- The InterNIC® web site is a public information resource for Internet users worldwide. It provides information on the domain-name system, the domain-name registration process, and domain-name registrars. Visit: www.internic.net.
I'm registering a domain name and need the name of AgoraNet's Servers.
- NS1.AGORA-NET.COM
- NS2.AGORA-NET.COM





